IWA Employee Contact Details

The Inland Waterways Association's office is based in Chesham in Buckinghamshire.

Postal Address: Island House, Moor Road, Chesham, HP5 1WA
(Why not make an appointment to come and see us)

Telephone: 01494 783453

Staff can be contacted using firstname.lastname@waterways.org.uk or use the contact form.


Sarah O'Grady
Chief Executive

Member Support

Tracy Higgin
Administration Manager
extn 601 
Day-to-day running of the Head Office at Chesham, including overall responsibility for IWA’s member and supporter database.  Support for the chief executive and trustees.
Rachel Bryant
Membership Assistant
extn 600
Assisting with all membership matters.
Kelly Gascoine
Administration Assistant - Part time
extn 615
Admin support for all teams.

Finance and Sales

Eileen Holland
Finance Manager - Job share
extn 613  
All Finance Committee matters, and financial issues across the Association and subsidiary companies, including budgets, accounts, etc. 

Genevieve Wilson
Finance Manager - Job share
extn 608
All Finance Committee matters, and financial issues across the Association and subsidiary companies, including budgets, accounts, etc. 

Paula Smith 
Assistant Finance Manager - Part time
extn 614
Outward payments for all parts of IWA, including WRG and festivals, and subsidiary companies, plus inward remittances and banking.
Helen Walker
Finance Assistant
extn 612  
Branch and region accounts, banking arrangements, WRG accounts, plus iwashop.com website and orders.

Volunteer, Branch Support, Restoration & Waterway Recovery Group (WRG)

Jenny Morris (currently on maternity leave)
Restoration Hub & Volunteers Coordinator
extn 611   
IWA Restoration Hub, Waterway Recovery Group and all national committees (except Finance and subsidiary companies). Health & Safety throughout IWA and subsidiaries.
Alex Melson
Volunteers Coordinator
extn 607
Support for WRG and other waterway restoration work across the Association.
Mikk Bradley
Technical Support Officer
extn 604
Supporting WRG and waterway restoration groups, providing technical and Health and Safety advice.

Marketing, Website and Communications

Alicen Stenner
Marketing Manager
extn 605
Management of IWA's marketing strategy and activities.
Gemma Bolton 
Assistant Marketing Manager
extn 617  
Supporting the delivery of IWA’s marketing plans and overseeing the charity’s digital and design strategy.
Summer Howard
Graphic Designer
extn 616
Creative design of IWA's displays, printed literature and digital graphics.

Joanne Mass
Marketing Executive
extn 606
Responsibilities for social media, website, online advertising and other marketing activities.


Alison Smedley 
Campaigns and Public Affairs Manager
extn 619  
Managing IWA’s national campaigning and political lobbying across navigation, heritage, access and restoration. 

Amy Tillson

Amy Tillson
Campaigns Officer
extn 618
Co-ordinating IWA's navigation, restoration and heritage campaigns and working with Navigation Committee.


Ellen Hawes
Fundraising Officer
extn 602
Responsible for co-ordinating IWA's fundraising activities including grant applications, appeals, lotteries and sponsored events.

Contact Us

Contact us by using the enquiry form.

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