Terms & Conditions

  1. Prices
    All advertised prices are inclusive of VAT at the prevailing rate.

  2. Payment
    A deposit of one half of the total hiring charge must be paid to us when a booking is made.  The balance of the hiring charge is to be paid at least 21 days before the date of the journey unless any different arrangement is agreed in writing.  If the balance of payment is not received at least 21 days before the date of the journey, we cannot guarantee the availability of crew or other arrangements, including the provision of any catering.  In such circumstances, if the journey does not take place, then the deposit will be forfeited.

  3. Acceptance
    The booking is valid only on the receipt by us of (a) the booking form duly completed and signed by the hirer, and (b) the deposit.

  4. Availability
    The booking is accepted subject to the vessel being available at the time and date required when the booking form and deposit are received by us and we shall be the sole judge of such availability.

  5. Alteration
    No alterations in the booking or in these conditions are valid unless confirmed by us in writing to the hirer before the date of the journey in question.

  6. Purpose
    The vessel is let lo hirers solely for the purpose of private parties upon special occasions.

  7. Subletting
    The hirer shall not transfer their booking to a third party without our previous written consent, which we may grant or refuse in our absolute discretion.

  8. Cancellation
    In the event of the hirer cancelling the hiring or omitting to pay the balance under condition 2, the hirer agrees to pay us on demand the following sums: (i) if the cancelled journey is successfully re-let, then only 20% of the total hire charge will be retained for administrative expenses, and the balance returned to the hirer; (ii) if written notice of the cancelled journey is received more than 14 days in advance and journey is not re-let, then the 50% deposit shall be retained and any balance paid will be refunded; (iii) otherwise the hirer shall be required to pay the full charge, and any unpaid sums shall be treated as a debt and due for immediate payment.

  9. Dogs, Radios & Packages
    Dogs, except for guide dogs, must not be brought on the vessel.  Radios or other music devices of any kind must not be used on the vessel other than the vessel’s stereo system.  The skipper for the time being of any vessel hired hereunder shall have the right to decide at his sole discretion the kind of luggage or package (including livestock) which any passenger may bring aboard the vessel and any such luggage or package or other article shall not cause any obstruction and must be placed and retained in such position as the skipper may indicate.  All such luggage, belongings and packages are carried at the owners’ risk, and we shall not be liable for any loss or damage howsoever caused.

  10. Lost Property
    Any loose effects found will be deposited at Paper Mill and enquiries concerning the same should be addressed to us at that address.

  11. Children
    The safety of children and vulnerable adults on board shall be the responsibility of the hirer.

  12. Breakdowns and Delays
    We do not guarantee that the hired vessel will complete any journey or any part thereof in any given time and while the skipper will conform to the reasonable requests of the hirer (as to reasonableness of which the skipper alone shall be the judge) we cannot be held liable for any loss, inconvenience, damage or injury arising from unpunctuality in starting, transit, arrival or return or from failure to convey any member or members of a party however caused.

  13. Damage by Passengers
    No person other than our skipper or crew shall sit or stand upon the roof or gunwale of the vessel.  The hirer shall be responsible for and shall indemnify us against any damage caused to the vessel or its equipment by any passenger carried therein.

  14. Notices
    No unauthorised banner, poster, lights or placard may be displayed on the vessel.

  15. Impossibility of Performance
    In the event of the unavailability of a qualified skipper or any happening of any event over which we have no control, we reserve the right to cancel any journey which in our opinion thereby becomes impossible of undertake.  In such circumstances, we shall refund to the hirer any monies paid in connection therewith by way of deposit or infull settlement of all claims or demands in respect of such cancellation.

  16. Complaints
    Any complaints regarding our vessel, skipper or crew (or concerning any other matter relating to the journey) shall be made in writing addressed to the Navigation Manager.

  17. Catering 
    Self catering, solid or liquid, is not permitted.

  18. Passenger's Liability
    The Company accepts no liability to any passenger arising by reason of accident in the course of any journey or by reason of defect in the construction or maintenance of the waterway or its installations or the negligence of the other users of the waterway or members of the public.  Each passenger travels at their own risk and liability.


Notes:
Trips will start and finish at the time indicated on your confirmation of booking.  We regret that we cannot make allowances for late arrivals.  There is a stereo system aboard Victoria and you are welcome to bring your own CDs or iPods. Volume will be controlled at the skipper’s discretion.

Victoria does not cruise when the Navigation is in flood as she cannot pass under bridges.  In the rare event of this happening you will be given the option of using the vessel afloat in Paper Mill Lock for your party and we will refund you 50% of the hire charge as compensation.  If you decide to cancel under these circumstances all of the hire charge will be refunded.

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Download the booking form


Please email the completed form to victoria@waterways.org.uk or post the form to
Paper Mill Lock, North Hill, Little Baddow, Chelmsford, Essex, CM3 4BS

To find out more about booking Victoria can call Sue Clift on 07507 055021 or email victoria@waterways.org.uk.